Return Policy

You can return your purchase by sending us an email within 60 days after receiving the item if you aren't satisfied with it. It is sincerely suggested that every customer read the following regulations carefully before purchase:

1. We accept returns within 60 days of delivery. If 60 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange.

2. Items must be returned unworn, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, or altered in any way.

3. Email us (support@casebus.co.uk) with your tracking number and pictures attached of the received item/package and detailed information to describe the issue. Your request will be processed and confirmed via email on working days usually within 72 hours.

Note

1. DO contact our customer service before returning. Casebus will not be responsible for any returning without notifying us.

2. It will be highly appreciated that you contact our customer service for help before raising any dispute. We are always here to help and provide solutions.

For more information regarding the return policy, you can also Contact us at Support@casebus.co.uk.

Return Warehouse Address:

Room 505, Building M3, Maqueling Industrial Zone, Kejizhong 2nd Road, Nanshan District, Shenzhen, Guangdong, China