Last Updated: August 19, 2026
Welcome to Casebus.co.uk.
These Terms & Conditions (“Terms”) apply to your use of Casebus.co.uk and to purchases made through our website. By using our website or placing an order, you agree to these Terms.
Please read these Terms together with our Privacy Policy, Shipping Policy, Return Policy and Refund Policy.
Casebus.co.uk is operated by:
Shenzhen DaQianXiangZi Technology Co., Ltd.
Address:
No. A743, Block A, Mingyou Center, Baoyuan Road, Baoan District, Shenzhen, Guangdong, 518000,China
Email: support@casebus.co.uk
Phone: 0330 043 0722
For questions about our products, orders or these Terms, please contact us using the details above.
You may use our website for lawful personal shopping and other lawful purposes.
You agree not to:
Use the website for fraudulent or unlawful activities
Attempt to gain unauthorised access to our website, systems or customer accounts
Interfere with the security or operation of the website
Introduce viruses, malicious code or other harmful material
Use automated methods to collect or copy website content in a way that disrupts our services
Use our website or content in a way that infringes the rights of Casebus or others
We may restrict access to the website where reasonably necessary to protect our customers, systems or business.
If you create an account, you are responsible for keeping your login information secure.
Please make sure the information you provide when creating an account or placing an order is accurate and complete.
If you believe someone has gained unauthorised access to your account, please contact us as soon as possible.
If you are under the age of majority where you live, you should use our website and make purchases only with the involvement of a parent or legal guardian.
We make reasonable efforts to provide accurate product descriptions, images, compatibility information, specifications, colours and other details.
However, minor differences may occur due to screen settings, photography, manufacturing variations or product updates.
Please check the device model and other product details carefully before placing your order.
References to device manufacturers, brand names, product names or model numbers are generally used to describe product compatibility unless otherwise stated. Such references do not necessarily indicate affiliation with or endorsement by those companies.
If you are unsure whether a product is suitable for your device, please contact us at support@casebus.co.uk before ordering.
Prices displayed on Casebus.co.uk may change from time to time.
The price applicable to your order is the price shown at checkout when you place the order, subject to correction of obvious pricing or technical errors.
If we discover a significant pricing or product information error before your order is shipped, we may contact you to confirm whether you wish to proceed at the correct price. Alternatively, we may cancel the affected item or order and issue a refund.
Payment must be completed using one of the payment methods available at checkout.
Payments may be processed by third-party payment service providers. For more information about available payment methods, please see our Payment Methods page.
After placing an order, you will normally receive an order confirmation email.
Receiving an order confirmation does not necessarily mean that your order has been accepted for shipment.
We may need to review an order before shipping, including for payment verification, product availability, suspected fraud, incorrect information or other reasonable order-processing issues.
We reserve the right to refuse or cancel an order before shipment where reasonably necessary, including where:
A product is unavailable
Payment cannot be authorised or verified
The order information is incomplete or appears incorrect
Fraud or unauthorised activity is reasonably suspected
There is an obvious pricing or product information error
If we cancel an order after payment has been received, the amount paid for the cancelled item or order will be refunded to the original payment method.
If your order has not shipped yet, we may be able to help you change the device model, colour or shipping address, remove an item or cancel the order.
Please contact us at support@casebus.co.uk as soon as possible with your order number and request. We recommend contacting us within 12 hours of placing your order.
Once an order has shipped, we can no longer make changes or cancel it.
Shipping and delivery estimates vary by destination.
Delivery times are estimates and may be affected by weather, public holidays, carrier disruptions, customs processing, remote delivery locations or other circumstances outside our reasonable control.
For current processing times, delivery estimates, shipping costs and other shipping information, please see our Shipping Policy.
You will normally receive a shipping confirmation email when your order has been shipped.
We accept eligible returns within 60 days of delivery in accordance with our Return Policy.
Our Return Policy explains return requirements, how to request a return and responsibility for return shipping costs.
For information about refund processing, refund methods and replacements, please see our Refund Policy.
Please contact us at support@casebus.co.uk before returning an item.
Nothing in these Terms, our Return Policy or our Refund Policy limits any mandatory consumer rights or remedies available to you under applicable law.
For products that allow personalisation or customisation, you are responsible for checking the information, text, images, device model and other options you submit before placing your order.
Once a personalised or custom order has entered processing or production, changes or cancellations may not always be possible.
Any specific conditions that apply to personalised or custom products will be stated where applicable.
Nothing in this section affects any rights you may have where a personalised or custom product is defective, incorrect or otherwise does not conform to your order, or any other rights that cannot be excluded under applicable law.
We may offer promotions, discounts or promotional codes from time to time.
Promotions may be subject to additional conditions, such as:
Validity dates
Minimum purchase requirements
Eligible products
Eligible customers or locations
Limits on the number of uses
Unless otherwise stated, promotional codes cannot be exchanged for cash.
We may cancel or refuse a promotion where it has expired, been used improperly or resulted from an obvious technical or pricing error.
The content of Casebus.co.uk, including our website design, text, graphics, logos, product presentation and other original content, is owned by or licensed to Casebus unless otherwise stated.
You may use the website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, republish, sell or commercially exploit our content without permission, except where permitted by applicable law.
Third-party names, trademarks, logos, product names and device models remain the property of their respective owners.
Where our website allows you to submit reviews, photos, comments or other content, you are responsible for the content you submit.
You must not submit content that:
Is unlawful, fraudulent, threatening, abusive or defamatory
Infringes another person's intellectual property, privacy or other rights
Contains malicious software or harmful material
Is misleading or unrelated to the product or service being reviewed
By submitting content to Casebus, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, format, translate and distribute that content in connection with our website, products, customer communications and marketing.
You retain ownership of any rights you hold in your content.
We may remove user content that violates these Terms or applicable law.
Our website may contain links to or integrate services provided by third parties, including payment providers, shipping carriers, social media platforms or other service providers.
Those third-party services may be subject to their own terms and privacy policies.
Casebus is not responsible for the content, availability or practices of independent third-party websites or services that we do not control.
We aim to keep Casebus.co.uk available and functioning properly, but we cannot guarantee that the website will always be available without interruption or technical errors.
We may temporarily suspend or change parts of the website for maintenance, security, technical updates or other reasonable operational reasons.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
To the fullest extent permitted by applicable law, Casebus will not be responsible for indirect or consequential losses that were not reasonably foreseeable when you placed your order.
We are not responsible for losses caused by:
Your failure to provide accurate order or delivery information
Misuse of a product
Unauthorised use of your account caused by your failure to keep your login information secure
Events outside our reasonable control
These Terms do not limit any statutory rights or remedies available to consumers under applicable law.
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
These may include severe weather, natural disasters, transportation or carrier disruptions, customs delays, government actions, labour disputes, telecommunications or internet failures, and other events we could not reasonably prevent.
Where such an event affects an order, we will make reasonable efforts to provide appropriate information or assistance.
Your privacy is important to us.
Our Privacy Policy explains what personal data we collect, how we use and share it, and the choices and rights that may be available to you.
By using our website, you acknowledge that your personal data will be handled as described in our Privacy Policy and in accordance with applicable law.
We may update these Terms from time to time to reflect changes to our website, products, services, business practices or legal requirements.
Any updated Terms will be posted on this page with a revised “Last Updated” date.
Changes will apply from the date they are published and will not reduce rights that have already arisen under an order or applicable law.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
These Terms are subject to applicable laws and regulations.
If you are purchasing as a consumer, nothing in these Terms is intended to deprive you of mandatory consumer protections available under the laws that apply to you.
Nothing in these Terms limits your right to seek any remedy or use any dispute-resolution process available to you under applicable law.
If you have questions about these Terms & Conditions, your order or our services, please contact us:
Email: support@casebus.co.uk
Phone: 0330 043 0722
Company: Shenzhen DaQianXiangZi Technology Co., Ltd.
Address:
No. A743, Block A, Mingyou Center, Baoyuan Road, Baoan District, Shenzhen, Guangdong, 518000,China
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