Return Policy

We accept returns within 60 days of delivery. If you are not satisfied with your purchase, please contact us within 60 days of receiving your order.

Return Requirements

Items must be returned in their original condition, without damage or signs of excessive use, with original packaging where applicable.

We cannot accept items that are damaged, altered, or show signs of excessive use.

How to Request a Return

Please email us at support@casebus.co.uk before returning your item.

Please include:

Your order number
A brief description of the issue or reason for return
Photos of the item and package if there is a product or delivery issue
Tracking information once your return has been shipped

We respond to return requests within 24 hours.

Please do not send any item back before contacting us. We will provide the appropriate return instructions.

Return Shipping Costs

For returns that are not related to a product defect, incorrect item, or other issue caused by us, customers are responsible for return shipping costs.

If the item is defective, incorrect, missing, or there is another issue caused by us, please contact us before returning the item so that we can provide the appropriate assistance and return instructions.

UK Consumer Rights

For most online purchases, UK consumers have a statutory right to cancel an order within 14 days of receiving the goods without giving a reason, and then have a further 14 days to return the goods.

Certain exceptions may apply, including some personalised or custom-made products.

Nothing in this Return Policy affects any statutory rights or remedies available to you under applicable UK consumer law.

Refund Information

For information about refund processing, refund methods, and other refund-related matters, please see our Refund Policy.

For any questions about returns, please contact us at support@casebus.co.uk.