Refunds are available for eligible returns in accordance with our Return Policy.
Please contact us at support@casebus.co.uk before returning an item. For return eligibility, return requirements, and instructions on how to request a return, please see our Return Policy.
If the issue is on our side, such as a defective, incorrect or missing item, we will offer a refund or replacement as appropriate.
Please contact us with your order number and details of the issue. Photos of the item and package may help us review the issue more quickly.
Once we receive and inspect an eligible return, we will process the refund.
Most refunds are processed within 5 business days of receiving the returned package.
Refunds are issued to the original payment method used for the order.
Depending on your bank, card issuer or payment provider, it may take additional time for the refunded amount to appear in your account after we have processed it.
Nothing in this Refund Policy affects your statutory rights under applicable UK consumer law.
For eligible online order cancellations under UK consumer law, refunds will be handled in accordance with the applicable statutory requirements. This may include the cost of standard delivery where required by law.
For statutory cancellations, applicable UK rules generally require the refund to be made within 14 days after we receive the returned goods or evidence that they have been sent back.
Where appropriate, you may choose a replacement instead of a refund.
If a replacement is agreed, it will be arranged after we review your request and, where required, process the returned item.
This Refund Policy applies to purchases made directly by end customers through Casebus.co.uk. It does not apply to purchases made for resale or through third-party marketplaces or other sales channels.
For any questions about refunds, please contact us at support@casebus.co.uk.
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