Frequently Asked Questions

How do I place an order?

Choose the product you want, select the correct device model, colour or other available options, and add it to your cart. When you're ready, proceed to checkout and enter your shipping and payment information to complete your order.
If you need help placing an order, contact us at support@casebus.co.uk.
Do you offer discounts?

Yes, we offer promotions from time to time. Some discounts may require a promo code at checkout. Check our homepage for current offers.
Will the price be included in the package if I'm sending an order as a gift?

No. The price you paid is not included in the package.
Simply enter the recipient's address as the shipping address at checkout.
How long does it take to process and deliver my order?

Most orders are processed within 1–3 business days. Shipping time depends on the destination.
For current delivery estimates, please see our Shipping Policy page.
Can I change or cancel my order after placing it?

If your order has not shipped yet, we may be able to help you change the device model, colour or shipping address, remove an item, or cancel the order.
Please email support@casebus.co.uk as soon as possible with your order number and your request. We recommend contacting us within 12 hours of placing your order.
Once an order has shipped, we can no longer make changes or cancel it.
How can I track my order?

Once your order ships, we'll send you a shipping confirmation email with your tracking number.
You can use the tracking number to check the latest delivery status on the carrier's website.
How do I make sure I order the correct case for my device?

Please check your device model before placing your order, especially if several versions of the same phone, tablet or laptop are available.
The model name or model number can usually be found in your device settings or on the device itself. If you're not sure which case you need, contact us at support@casebus.co.uk before ordering.
What if I ordered the wrong device model?

If your order has not shipped yet, contact us as soon as possible and we may be able to change the model for you.
If you have already received the item, you can request a return within 60 days of delivery, subject to our Return Policy.
What should I do if my item arrives damaged, incorrect or missing?

Please contact us at support@casebus.co.uk with your order number and a brief description of the issue.
If possible, include photos of the item and package. This will help us review the issue more quickly and arrange a refund or replacement as appropriate.
My tracking says delivered, but I haven't received my package. What should I do?

Please check around your delivery location, mailbox, household members or neighbours first, as carriers may sometimes leave packages in a safe location.
If you still cannot find your package, contact us at support@casebus.co.uk with your order number and tracking information, and we'll help you check the delivery status.
Is your site secure?

Yes. Our website and checkout use secure, encrypted connections to help protect information submitted online.
What is your return policy?

We accept returns within 60 days of delivery.
Items must be returned in their original condition, without damage or signs of excessive use, with original packaging where applicable.
Please contact us at support@casebus.co.uk before returning an item. For full details, please see our Return Policy.